'Definitely a shock': Oilers 50/50-ticket buyers charged multiple times, raffle draw postponed - Edmonton Journal

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The Oilers postponed the draw until refunds and ticket cancellations can be processed and it isn’t clear when a winner will be announced.

“The technology could not handle the demand and we apologize to Oilers fans for the frustration they experienced,” said Tim Shipton, the Oilers Entertainment Group’s communications executive.

At one point, the system was processing $100,000 a minute.

According to an Oilers frequently asked questions page, if a ticket buyer gets an “order not fulfilled” message but still sees a charge on their credit card, “The charge you are seeing is a pre-authorization charge only.” If a charge is not removed from someone’s card within two business days, they are advised to contact the Oilers.

However, the FAQ doesn’t address if the purchase actually succeeded despite an “order not fulfilled” message.

Under AGLC electronic raffle rules “the draw must be announced to the public and occur before the end of the entertainment event or as soon as is practicable.”

The winning numbers were initially to be posted no later than 11:30 p.m. Friday.

Edmonton has been raffle crazy since the NHL restarted its pandemic-delayed season in the city last week. Monday’s raffle reached $3.2 million, followed by a $5.4 million pot Wednesday.

Many Albertans have spent the last two days complaining on social media about the technical difficulties.

Twitter user Megan Oppel wrote: “We tried buying tickets and it kept timing out and we ended up getting charged 6 times but we only wanted to buy one set of tickets. Fix this now!!!!! I want my money back.”

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2020-08-08 19:07:30Z
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